Refund & Cancellation Policy

We strive to ensure your satisfaction with every service booked through Fixer Company. This policy outlines our cancellation and refund procedures.

1. Cancellation Policy

You may cancel a booking at any time. However, cancellation fees may apply depending on when you cancel:

• More than 2 hours before scheduled time: Free cancellation.
• Less than 2 hours before scheduled time: A cancellation fee of PKR 200 may apply.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Service professional did not arrive.
• Double payment or overcharging errors.

3. Refund Process

To request a refund, please contact our support team within 24 hours of the service completion. Refunds will be processed to your Fixer Company Wallet or original payment method within 5-7 business days.

4. Warranty & Post-Service Refunds

• No Refunds After Completion: Once the service/work is fully completed by the vendor, no refunds will be provided (kam krne hone k aad refund nahi hoga).
• Part-Specific Warranty: If a vendor repairs or replaces a specific part, the warranty cover will apply only to that specific part and not to the entire product.
• Maximum Warranty Period: As per company policy, the warranty period on any repaired part or service will never exceed 20 days.

5. Satisfaction Guarantee

If you are not satisfied with the service, please let us know. We may offer a re-service or wallet credit as a gesture of goodwill.

6. Contact Us

For any refund-related queries, please email us at support@fixercompany.com.