Refund & Cancellation Policy

We strive to ensure your satisfaction with every service booked through Fixer Company. This policy outlines our cancellation and refund procedures.

1. Cancellation Policy

You may cancel a booking at any time. However, cancellation fees may apply depending on when you cancel:

• More than 2 hours before scheduled time: Free cancellation.
• Less than 2 hours before scheduled time: A cancellation fee of PKR 200 may apply.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Service professional did not arrive.
• Service was not performed to a reasonable standard (subject to verification).
• Double payment or overcharging errors.

3. Refund Process

To request a refund, please contact our support team within 24 hours of the service completion. Refunds will be processed to your Fixer Company Wallet or original payment method within 5-7 business days.

4. Satisfaction Guarantee

If you are not satisfied with the service, please let us know. We may offer a re-service or wallet credit as a gesture of goodwill.

5. Contact Us

For any refund-related queries, please email us at support@fixercompany.com.