Find answers to common questions about our services
General Questions
Fixer Company is Karachi's trusted on-demand home services platform. We provide professional AC repair, electrician, plumber, cleaning, and 100+ other home services at your doorstep.
You can book via our website, WhatsApp, or call us directly. Select your service, choose date/time, and confirm. A verified technician will arrive at your doorstep.
We currently serve all major areas of Karachi including DHA, Clifton, Gulshan-e-Iqbal, PECHS, North Nazimabad, Malir, Korangi, and surrounding localities.
We operate from 9 AM to 9 PM, 7 days a week. Emergency services may be available outside these hours for an additional fee.
Yes! All our technicians undergo background verification, skill assessment, and training before joining our platform.
Booking & Payment
We accept cash, Easy Paisa, JazzCash, and bank transfer. Payment is due after service completion.
Yes, you can cancel free of charge up to 2 hours before the scheduled time. Late cancellations may incur a fee.
Contact our support immediately. We'll send another technician or reschedule as per your convenience. No charges for no-shows.
For most services, visiting charges are Rs 200-500 which are adjusted against the final repair bill if you proceed with the service.
No hidden charges! You'll see the estimated price before booking. Any additional work is communicated and approved before proceeding.
Service Related
Yes! Most repair services come with 15-30 days warranty. Installation services may have longer warranty periods.
Your satisfaction is our priority. Contact us within 48 hours and we'll send a technician to redo the work at no extra cost.
Yes, our technicians come fully equipped with professional tools. For specific spare parts, they'll inform you beforehand.
Absolutely! You can request your preferred technician while booking. We'll try our best to assign them based on availability.
All technicians wear masks, use sanitizers, and follow hygiene protocols. You can request contactless service if needed.
Subscription Plans
It's our 6-month home maintenance subscription. You get regular scheduled visits for AC, plumbing, electrical maintenance plus discounts on all repairs.
We offer Bronze (Rs 2,500/month), Silver (Rs 4,500/month), and Gold (Rs 7,500/month) plans with increasing benefits.
Yes, you can cancel after the first month. Refund is calculated pro-rata for unused months minus a small cancellation fee.
Yes! You can upgrade anytime. The price difference is adjusted pro-rata for the remaining period.
Visit our Subscription Plans page or contact us on WhatsApp. We'll explain the plans and help you choose the right one.
Still Have Questions?
Our support team is here to help you 7 days a week
